Physical goods travel through discreet packaging. No logos appear on boxes or envelopes. Contents remain sealed and tamper evident throughout transit. Tracking information uploads directly to the escrow record for transparency. Understanding these mechanics prevents most logistical complaints.

Parcel preparation

Vendors pack items in neutral brown mailers or padded envelopes. Tape seals the package completely without leaving branded strips visible. Internal labels identify tracking numbers clearly for your reference. If the package looks damaged or resealed upon arrival, photograph it before opening anything inside.

Courier selection and timing

Different regions receive shipments at varying speeds due to distance and customs processing. Europe typically sees delivery within five to twelve days. United States customers experience seven to fifteen day windows. Canadian orders land between eight and sixteen days. Latin America takes longer, ranging from ten to twenty days depending on the specific location. Track your shipment daily starting three days after dispatch to catch anomalies early.

Escrow release timeline

Once the courier marks your package as delivered online, the escrow begins its countdown. Ten days pass before the remaining balance unlocks for the vendor automatically. During this period you retain the right to open a dispute. If something goes wrong with the contents, submit it before the timer hits zero. After ten days, the money moves permanently unless extraordinary circumstances prove otherwise.

Digital goods follow a shorter cycle. Downloads unlock after seventy two hours of successful transfer. This window lets you test licenses or files before final approval. Cancel within that timeframe if the product fails to function on your setup.

Handling lost parcels

If tracking stops updating and days pass without movement, contact the carrier directly first. Obtain a formal declaration of loss or delay. Send screenshots of that correspondence to market support along with your order ID. Support escalates these cases when carriers confirm non delivery. You will likely receive a replacement or a partial refund depending on vendor cooperation.

FAQ

Can I track my package myself?

Yes, the vendor uploads the tracking number to the order page. Copy that number and enter it on the courier website. Independent tracking confirms actual physical movement separate from market internal notes.

Are packages weighed accurately?

Reputable vendors use digital scales. Drastic weight differences suggest possible tampering or mispacking. Compare the listed weight in your order details against what you feel if discrepancies seem large.

What counts as a valid reason for a late delivery dispute?

Documented carrier failures or extreme weather events cited officially. General slowness without specific carrier acknowledgment rarely qualifies for compensation. Focus on concrete proof rather than subjective expectations of speed.

Do vendors insure high value items?

Many do, but policy varies by individual seller. Ask specifically about insurance coverage before purchasing expensive electronics or collectibles. Written confirmation protects you if damage occurs during transport.