Anubis Market disputes begin through the order dashboard. Click the report issue link associated with your active or recently completed purchase. The system opens a dedicated ticket thread requiring a statement from both parties before it proceeds.

Evidence quality determines the outcome almost exclusively. Photographic documentation showing item condition matters. Tracking numbers confirming carrier handoff strengthen a seller's case. Chat log exports preserve the context of the original agreement.

PGP signed messages carry the most weight in resolution. Casual verbal claims lack the standing of cryptographically secured written commitments exchanged before fulfillment began.

Resolution timelines run longer than impatient buyers expect. Average processing spans seven to fourteen calendar days depending on complexity. Simple missing package cases resolve quickly. Quality debates drag out because subjective assessment is hard to do from photos alone.

The market leans toward protecting established vendor reputations when two narratives look equally plausible. Long standing sellers with positive feedback benefit from a presumption of good faith. Buyers gain the advantage when they document damage at the moment of receipt.

The two of three structure grants the operator decisive power during deadlocks. Edge cases involving ambiguous terms rely heavily on the third signature breaking the stalemate.

This concentration of influence is a legitimate criticism. Trust in human judgment replaces pure algorithmic certainty when machine readable criteria fail to capture the nuance a fair verdict needs.

Documentation completeness matters enormously across the whole lifecycle. Missing evidence weakens a position regardless of the underlying facts.

Support at [email protected] receives forwarded case references when automated routing fails to assign a specialist quickly. Manual escalation adds a slight delay but ensures the right expertise for specialized categories.

What proves delivery occurred

Carrier scan event timestamps constitute the primary delivery proof. Proof of address match strengthens validity further. For high value shipments, an independent witness statement adds supplementary backing.

Can I withdraw mid dispute

Escrow locks prevent unilateral fund extraction during an active contention. Withdrawal requests suspend until a ruling executes or both sides agree to a settlement that releases the constraint.

Who pays arbitration costs

Standard disputes absorb all processing overhead internally without passing expenses to participants. Premium expedited reviews charge a flat fee, waived for cases exceeding one thousand USD.

What if the vendor disappears

Operational continuity persists even during personnel changes. The operator key still controls the escrow position, so a vanished vendor does not automatically mean lost funds. Open the dispute and let the timer run.

FAQ

How long does a dispute take?

Seven to fourteen days on average. Simple cases resolve faster, complex quality debates take longer. The operator reviews the evidence both sides submit before deciding.

What evidence wins a dispute?

Photos taken at receipt, tracking that shows delivery, PGP signed messages, and exported chat logs. The side with the clearest paper trail usually prevails.

Can I cancel a dispute once opened?

Yes, before a ruling issues. Once the operator decides, the decision stands unless you appeal within the narrow window.

Do I lose the commission if I win?

The commission is the market's cut of the trade. A refund returns your principal. Whether the commission reverses depends on where the fault lay and where the escrow stage was when the dispute opened.